Great customer support is one of our top priorities. If you have any other questions, please feel free to email us at or call 510-887-0889.

Service-specific FAQs

General FAQs

  • Identify the right service
  • Identify the right study design
  • Set up account and obtain quotes
  • Fill out an order form
  • Prepare your samples
  • Ship your samples
  • Set up payment method

Please see our ordering procedure for more information.

About 7-9 days for most services.

Please follow these guidelines in packing and shipping samples.

Please view the general guidelines for sample preparation. You can also contact our tech support team at or 510-887-0889.

Yes, we offer 1 year free storage on all remaining samples unless otherwise instructed by customers.

Please go to the specific service page to view the data from our internal studies to get an idea of the data report.

Please visit our publications and search your sample type or other keywords to find similar projects in published articles.